OUR PROMISE

OUR PROMISE

When you purchase our premium Signal tobacco products, you can be confident that your purchase is backed by our 100% Guarantee.

If the product does not meet your satisfaction, please contact one of our customer service representatives via phone or email. We will discuss your concerns and formulate a process for reimbursement.

We believe in fostering a positive relationship with our customers and take your satisfaction very serious.

To ensure your satisfaction, Signal suggest: 
– Purchasing Signal products from a reputable retail location.
– Do not purchase product that is stored in direct sunlight or near heat sources that may affect proper moisture levels.
– Do not purchase products that are stored in damp or wet areas, near chemicals, or any material with a strong odor.
– Do not purchase product that is not in its original unopened package. (Note: Cartons may not glued).
– Do not purchase product that is stored in an area susceptible to pest infestation.
– Be sure you are purchasing authentic Signal products and not a counterfeit brand.

Product that has been damaged by water, fire, infestation, improper storage, or mishandling, is not covered by the Product Guarantee. Signal reserves the right to refuse any return outside the policy stated above, or violations acquired against state, federal, or local law, or through fraudulent activity. Signal reserves the right to amend this policy at any time, to add items, alter terms, or to terminate the guarantee.